Data Controller Identity & UAE Operational Scope
PDPL Article 4 & 5 Mandatory Disclosures
This Privacy Policy and Data Protection Notice applies to all digital interactions, technical quote submissions, optical diagnostic tools, and customer communications operated under SFPS.AE (operating under trading identity CONNECT NETWORKS), registered and operating across the United Arab Emirates.
For the purposes of UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection ("PDPL"), SFPS.AE acts as the primary Data Controller responsible for determining the purposes and lawful means of processing enterprise lead data, B2B contact records, and technical link telemetry submitted via our portal.
Categories of Data Collected
Information gathered across web forms, WhatsApp & AI Chat
We strictly limit data collection to professional, customer-side engineering and B2B procurement data required to evaluate, design, quote, and deliver optical transceivers, structured fiber cabling, and passive infrastructure.
B2B Contact & Identity Data
- Full Name & Business Job Title
- Corporate Email Address & Phone Number
- Company / Enterprise Entity Name
- Delivery Address / Datacenter Site Location
Network & Technical Topology Specs
- Host Switch Vendors (Cisco, Arista, Juniper, Dell)
- Form Factors (SFP+, SFP28, QSFP28, QSFP-DD)
- Link Distance & Optical Power Budget Data
- CLI Diagnostics & Syslog Excerpts
Direct Messaging Communications
- WhatsApp Business Chat Transcripts
- Advance RMA Dispatch Approvals
- Serial Number & Purchase Order Records
- Engineering Field Cutover Logs
AI Diagnostic Assistant Telemetry
- User Queries posed to "Roberto" AI Assistant
- Compatibility & Form Factor Lookup Queries
- Transient Session Telemetry
- LocalStorage Configuration State
Lawful Basis & Purposes of Processing
Compliance with PDPL Article 4 Legal Grounds
Under Article 4 and Article 6 of UAE PDPL, SFPS.AE processes personal and technical data strictly under the following lawful grounds:
Processing is necessary to prepare official B2B engineering quotes, verify host switch EEPROM compatibility requirements, issue Advance RMA replacement units, and fulfill physical hardware deliveries across the UAE.
Ensuring optical link reliability, diagnosing optical loss budgets, preventing switch TAC support disputes, and optimizing local warehouse inventory levels for express 4-hour metro dispatches.
Where users voluntarily submit contact details via our Quote Generator, WhatsApp dispatch buttons, or interactive AI query fields, consent is granted for direct technical fulfillment communications.
AI Assistant ("Roberto") Data Safeguards & Confidentiality
Special Disclosure on Diagnostic Chat Processing
SFPS.AE features an embedded AI technical specialist ("Roberto") powered by the Google Gemini Flash API engine to answer complex optical compatibility, link budget, and host switch warranty questions.
Our Strict AI Confidentiality Guarantees:
- Transient Session Processing: Diagnostic questions, CLI outputs, and link calculations sent to Roberto are processed in memory solely to return real-time technical answers.
- No Model Training: Prompt data submitted through our AI console is NEVER used to train public third-party LLM models or shared with rival suppliers.
- User Security Guardrail: Users are advised NEVER to enter live switch administrative passwords, SSH private keys, or confidential customer database credentials into the chat console.
Cross-Border Data Transfers & Cloud Infrastructure
PDPL Articles 22 & 23 Safeguards
To deliver high-availability web tools, real-time calculators, and fast global routing, website content and form endpoints are hosted on high-security edge cloud networks (including Vercel Edge Infrastructure).
Where personal data is processed across borders, SFPS.AE enforces international transfer safeguards under Articles 22 and 23 of UAE PDPL, including standard data protection clauses, end-to-end TLS 1.3 encryption in transit, and AES-256 encryption at rest.
Data Retention Schedules & Access Controls
Proportional Storage Periods
| Data Category | Retention Window | Purge / Archival Basis |
|---|---|---|
| B2B Commercial Quotes | 90 Days | Automatically purged if quote remains unaccepted. |
| Advance RMA & Serial Logs | Duration of Lifetime Warranty | Retained to honor hardware replacement SLAs. |
| AI Diagnostic Queries | Session Transient (0 Days) | Cleared upon browser window closure or manual reset. |
| WhatsApp & Email Tickets | 5 Years | UAE Commercial Code & Accounting requirements. |
Your Data Subject Rights under UAE PDPL
Articles 13 – 18 Enforceable Rights
Request copies of all personal and commercial lead records held by SFPS.AE.
Request correction of inaccurate corporate contact details or site locations.
Request permanent deletion of non-essential lead data and diagnostic logs.
Restrict processing of contact data for direct marketing or technical updates.
Interactive PDPL Data Subject Request Portal
Submit a formal UAE PDPL privacy request to our DPO Desk
SFPS-PDPL-928410
TYPE: Access Data Records
NAME: Sultan Al-Qassimi
EMAIL: name@company.ae