Returns Policy, Pricing Liability & Professional Standards
Fyber Optix supplies compatible and custom-manufactured networking equipment built to exact client and project specifications. Review our comprehensive terms regarding custom manufacturing liability, final sales, zero-tolerance returns, and our staff respect policy.
Key Policy Governance & Terms
Important contractual disclosures regarding custom equipment, market pricing adjustments, and return constraints.
Custom Manufacturing & Pricing Liability
Global supply chain volatility and material cost fluctuations may impact pricing. SFPS and Fyber Optix reserve the right to adjust pricing prior to confirmed order acceptance.
- ✓ Market-driven adjustments due to material constraints
- ✓ Protection against unforeseen component cost increases
- ✓ Quotations subject to revision prior to order confirmation
Zero-Tolerance Returns Policy
All sales are final once processed. We do not accept returns based on incorrect ordering, compatibility misunderstandings, or change of mind.
- ✓ Customer responsibility to verify specs prior to purchase
- ✓ Returns only considered for verified defective items under warranty
- ✓ Custom equipment in production is ineligible for direct cash refunds
Staff Respect & Professionalism
We maintain a strict zero-tolerance policy toward any form of abuse, harassment, or misconduct directed at our team members.
- ✓ Immediate communication suspension upon misconduct
- ✓ Cancellation of ongoing orders without refund eligibility
- ✓ Permanent refusal of future business relationships
Technical Consultation & Billable Engineering Time
Where our team has provided technical consultation, specification support, or engineering input to identify correct networking materials, this advisory time is chargeable and forms part of the agreed service. By proceeding with an order, the customer acknowledges that engineering advisory time is billable, and SFPS reserves the right to decline cancellations or refunds under these circumstances.
Defective Item Inspections
All returned items are thoroughly tested upon arrival. If no fault is found, the item will be shipped back to the customer entirely at their own expense.
Packaging & Serial Integrity
Eligible warranty returns require original packaging, clear labels, and intact serial integrity. Unauthorized or tampered return shipments are strictly rejected.
Summary of Terms & Conditions
- Material cost fluctuations and supply chain delays are non-liable
- Sales are final; customer must verify all transceivers and equipment specs
- Active custom production orders are non-refundable (management credit note discretion only)
- Engineering and advisory time is fully billable as part of service delivery
- Zero tolerance for disrespect voids deals and forfeits refund eligibility
Return & Warranty Criteria
Essential benchmarks governing product evaluations, testing protocols, and compliance.
Verified Faults
Returns apply strictly to proven defects reported within the active warranty window.
Intact Integrity
Original packaging, labels, and serial numbers must remain completely unaltered.
Billable Advisory
Technical consultation and specification support time is chargeable and non-refundable.
Strict Conduct
Professional communication is mandatory for all ongoing order processing.
Frequently Asked Questions
Clarifications regarding returns, custom manufacturing liability, and order finality.
Can I return optical transceivers if I ordered the wrong compatibility coding?
No. All sales are final. Because IT hardware and optical transceivers are configured specifically to client requirements, we do not accept returns based on incorrect ordering or compatibility misunderstandings. Verification is the customer's responsibility.
What happens if global material costs change after I receive a quotation?
Quotations reflect current market conditions. SFPS and Fyber Optix reserve the right to adjust pricing prior to confirmed order acceptance if driven by raw material shortages, semiconductor volatility, or logistics disruptions.
Are engineering consultation fees refundable if I cancel my project?
No. Where our engineering team has provided technical consultation, specification support, or custom design input, this time is billable and forms part of the agreed service.
Have Questions Regarding Specifications or Orders?
Ensure total clarity before purchasing by verifying your compatibility requirements with our professional support desk.
Contact Support